REGISTRATION
WHY SHOULD I REGISTER MY Ai SERIES BUGGY?
It is important to register your MGI Ai Buggy before first use via the top Handle. Registration allows you to:
• Speed up any servicing required on your Ai Buggy.
• Assist us to contact you with any updates about your Ai Buggy.
• Use ‘Hole View’ and Advanced Scoring features.
Once registered on the buggy, pair your Ai Buggy to your smart device via the MGI & Sureshot App.
Next, the buggy should be registered on the MGI Website for warranty and servicing purposes. The serial number required for this is located on the buggy chassis, where the battery is located.
HOW DO I REGISTER MY Ai SERIES BUGGY?
When turning on your Ai Series Buggy for the first time, you will be asked to register the device.
Follow the onscreen prompts to complete registration.
**Do not register your buggy on the MGI & Sureshot App before the registration has been completed on the buggy.
Alternatively, if the above was skipped previously, go to:
• Settings on the Ai Series Buggy
• Then About
• Then tap ‘Register Device’ and follow the onscreen instructions.
HOW DO I KNOW IF MY Ai SERIES BUGGY IS REGISTERED?
On the Ai Series Buggy, navigate to:
• Main Menu > Settings > About.
Your name, phone number and email address will appear beneath the buggy model.
If the device is not registered, it will display ‘Register Device’.
WHY DOES MY Ai SERIES BUGGY HAVE TWO SERIAL NUMBERS?
• The serial number located on the chassis of the buggy (under the battery) is used for registering your buggy on the MGI website. It is also what is required for any repairs or services.
• The serial number located in the Settings > About screen on the Ai Buggy is linked to your buggy registration when you first started up the buggy, this is linked to your Score History.
I'M REGISTERING MY Ai SERIES FOR THE FIRST TIME, BUT I ALREADY HAVE AN MGI ACCOUNT?
You may already have an MGI Account from a previously registered MGI product.
Please contact MGI Customer Service to have the password manually reset. The email that you want to register needs to be provided.
CAN I REGISTER MULTIPLE USERS ON MY Ai SERIES BUGGY?
Each Ai Series Buggy can only be associated with one owner account, but one owner can have multiple MGI devices associated with their MGI & Sureshot account.
HOW DO I GET FULL HOLE VIEW FOR MY COURSE?
The advanced feature, Hole View, gives a full depiction of the hole green for better details around layout and hazards. The Ai Buggy needs to be registered to access these premium features.
Register your Ai Buggy:
• When turning on your Ai Series Buggy for the first time, you will be asked to register the device.
• Follow the onscreen prompts to complete registration. ***Do not register your buggy on the MGI & Sureshot App before the registration has been completed on the buggy.
• Alternatively, if the above was skipped previously, go to Settings on the Ai Series buggy, then About, and then tap ‘Register Device’ and follow the onscreen instructions.
Update Course:
• After selecting a course to play, the Ai Buggy will attempt to update course.
• Ensure the course is updated so that Hole View is available.
HOW DO I REMOVE REGISTRATION FROM MY Ai BUGGY?
• Go to Main Menu > Settings > Wi-Fi and connect to Wi-Fi.
• Go to Main Menu > Settings > Reset Registration.
• Turn OFF and then turn ON your Ai Series Buggy.
*Removing registration will automatically remove the buggy from the MGI & Sureshot App.
CONNECTIVITY
HOW DO I CONNECT TO WI-FI?
• Go to Main Menu > Settings > Wi-Fi.
• Toggle Wi-Fi on.
• The system will automatically search for available networks. Note, only secure networks can be connected to.
• Select the desired Wi-Fi network from the populated list.
• Enter password. It is recommended to tap the “eye” icon to display the password to ensure there are no errors.
• Do not turn off the unit or tap ‘go back’ while the Ai Series Buggy is attempting to verify a password.
• If the password is accepted, you will return to the Wi-Fi screen and the Wi-Fi Network will display as blue.
• If the password is not accepted, you will receive an incorrect password error and must re-enter the password.
Note: once Wi-Fi is connected the system will automatically reconnect to previously connected networks.
HOW DO I PAIR THE MGI & SURESHOT APP TO MY PHONE?
1. Register Your Buggy (Initial Setup)
• When you first power on your buggy, follow the on-screen prompts to register it using your email address.
• Make sure to use the same email address when signing into the app.
2. Enable Bluetooth on the Buggy
• On the buggy, go to Settings and turn Bluetooth On.
3. Download the MGI & Sureshot App
• Visit the Google Playstore or Apple App Store and search ‘MGI’ to download and install the App.
4. Open the App and Select Your Device
• Open the app on your phone. Logging in using the same Email and Password as buggy.
• From the main menu, select your device (displayed as a round icon showing an image of your buggy).
5. Start the Pairing Process
• Tap 'Disconnected' to begin pairing.
6. Allow Permissions
• When prompted, allow all required notifications and permissions to complete pairing.
I CANNOT CONNECT MY Ai SERIES BUGGY TO THE MGI & SURESHOT APP?
• Ensure Bluetooth is enabled on the buggy: Go to Settings and toggle Bluetooth On.
• Check the buggy is fully up to date:
On the buggy, go to Settings > Update Device. If an update is available, proceed with the update.
• Check your phone is running the latest App version:
In the App, go to Settings (9 dots in the lower right corner) > Support.
Current app versions at time of writing:
• iOS: v1.0.4 **If unsure, uninstall the MGI & Sureshot App, and reinstall from the Apple App Store
• Android: v2.0.3 **If unsure, uninstall the MGI & Sureshot App, and reinstall from the Google Play Store.
• Check registration emails match:
Ensure the registration email is the same on the buggyy and in the App.
• On the buggy: Settings > About (view registered email)
• In the App: Settings (9 dots) > My Account (view registered email)
If the emails differ, log out of the App and log back in using the email registered on the buggy.
• Clear Bluetooth cache and remove unused paired devices on your mobile:
This process varies by device model. Please refer to your phone’s user manual for instructions
I AM HAVING ISSUES WITH CONNECTING TO WI-FI?
• The Ai Series Buggy can only connect to a secure network (password protected).
• Ensure the buggy is within range of the Wi-Fi network you are trying to connect to.
• Use the eye icon to confirm password is correct before attempting to connect.
I AM CONNECTED TO WI-FI, BUT I AM NOT PROMPTED TO UPDATE THE FIRMWARE?
On the Ai Series Buggy, go to Settings > Update Device to check for the latest firmware. A message will display if an update is available, or the buggy is already up to date.
I AM GETTING TOO MANY NOTIFICATIONS ON MY Ai SERIES BUGGY?
• You can control the types of Bluetooth notifications you receive on the buggy from the MGI Mobile App.
• Go to the MGI & Sureshot App, Settings, Notifications to customise your notifications.
HOW DO I PAIR THE REMOTE TO MY Ai BUGGY?
Remote pairing is only applicable to the Ai Navigator GPS+ model. To pair your remote:
1. Turn on your Ai Navigator GPS+
2. On the buggy screen, go to Settings and select 'Remove Remote' to clear any previously paired remote.
3. Hold down the power button on the remote to turn it on.
4. The LED on the remote will flash blue while pairing.
5. Once paired, the LED will go solid blue.
- Pairing typically takes 2–4 seconds.
- If the LED continues to flash blue and doesn’t pair, reboot the buggy and try again.
WHY DOES MY Ai SERIES BUGGY GET STUCK ON SEARCHING FOR COURSES OR ISN’T GETTING SATELLITE SIGNAL?
The Ai Series Buggy needs a clear, open sky with no obstructions to acquire a satellite signal. Try moving to an outdoor area away from buildings or tall trees where there is a clear line of sight to the sky.
WHAT IS THE DIFFERENCE BETWEEN GPS AND WI-FI?
Wi-Fi Networks are used to update information (firmware, course maps, scoring details) on the device. GPS is used to pinpoint the Ai Buggy’s position to ensure that distance calculations are accurate. GPS is required for the Play Golf function; however, Wi-Fi is not.
BUGGY CARE
HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
• Your lithium battery leads, casing and connections should be regularly inspected for damage and wear.
• If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
• Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire.
• Please contact the MGI Service Centre here to arrange a replacement.
• For further information, please click HERE.
HOW DO I SAVE MY ROUNDS?
1. Record scores during play
• Tap the pencil icon on the course map screen to keep score during your round.
2. Open the Golf Menu
• Once the round is complete, tap the menu icon (9 dots) on the bottom right-hand side of the screen.
3. End the round
• Tap End Round.
4. Confirm and finalise
• View your round summary, then scroll down and tap End Round again to finalise and save.
5. Check round completion
• Make sure the round is complete. Scores won’t save if any holes are unfinished (a pop-up will appear if this is the case).
6. Sync Scores to MGI & Sureshot App
• To Sync the rounds saved on your Ai Buggy, connect the buggy to Wi-Fi.
**Scores saved on the buggy will appear in the Round History on the App, once synced. However, scores saved on the App will not appear on the buggy.
MY SAVED ROUNDS DON’T APPEAR ON MY MGI & SURESHOT APP?
To sync the scores from your AI Buggy to the App, ensure that the buggy is connected to Wi-Fi. Once connected, the scores will sync in the backend. Refresh your App to view the latest scoring information.
THE HOLES ON MY COURSE ARE OUT OF ORDER OR AUTO-ADVANCE IS NOT WORKING?
To log any course mapping issues, during your round, navigate to the Golf Menu, scroll down and select Mapping Report. Select the hole or holes that require correction. List of mapping corrections are: ‘Auto advance not working’, ‘Incorrect yardages’, ‘Remap hole(s)’ and ‘Other’ (please specify other).
WHAT IS THE Ai SERIES BUGGY CARRY CAPACITY?
The Ai Series Buggies have a carry capacity of 20kg. It is advised you do not exceed the carry capacity as it may damage your buggy.
WHY IS MY Ai BUGGY RUNNING SLOW?
• Ensure your wheels are locked into the drive position.
• If your wheels are in drive position but your buggy still runs slow, you may need a replacement speed control.
• If your buggy is running consistently slow you will need to take it to an authorised MGI repair centre for inspection.
• If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.
WHY IS THE DISTANCE FUNCTION INACCURATE OR NOT WORKING ON MY Ai SERIES BUGGY?
The Ai Series Buggy uses GPS to calculate distance, and slight discrepancies in readings are normal due to GPS limitations.
However, if the buggy is not measuring any distance at all, it may indicate a fault. In this case, we recommend taking the buggy to an authorised MGI repair centre for inspection and servicing.
MY BUGGY IS NOISY. WHAT SHOULD I DO?
If your buggy is making unusual noises, try lightly lubricating the axles with petroleum jelly. This often resolves minor squeaks or friction sounds.
If the noise persists after lubrication, your buggy may require further inspection. Please visit an authorised MGI repair centre to have it checked by a technician.
CAN I USE MY MGI BUGGY IN THE RAIN?
Yes, MGI buggies are designed to be used in all weather conditions, including light rain. However, a level of caution is required when operating in wet conditions:
• Carry a hand towel to wipe away excess water from the top box.
• Stay on fairways and paths where possible, avoid boggy terrain and puddles.
• Use and MGI Rain Cover Accessory
• Never clean your buggy with a pressure washer or hose.
• Use a brush to remove debris and wipe the buggy down with a damp cloth.
• MGI buggies are water-resistant, not waterproof.
Please note: Damage caused by water ingress is not considered a manufacturing defect and will not be covered under warranty.
If you experience any issues after use in wet conditions, please visit an authorised MGI repair centre to have it checked by a technician.
MY BATTERY IS CONNECTED TO MY Ai BUGGY BUT THERE IS NO DISPLAY ON THE LCD SCREEN?
• Please ensure your Ai Buggy battery is fully charged.
• Check that the power switch is fully engaged to the ON position.
• If there is still no power, the buggy may need to be taken to an authorised MGI repair centre for inspection.
WHEN OPERATING THE TOP HANDLE SPEED CONTROL, THE SPEED DOES NOT CHANGE?
Ensure your wheels are locked into the drive position. If your wheels are in drive position and the issue does not resolve, you may need a replacement speed control.
WHEN OPERATING THE BUGGY, THE TOP BOX ILLUMINATES, THE SPEED SETTINGS CHANGE BUT THE BUGGY DOES NOT GO?
• Turn your buggy off and then on again.
• If the problem persists, the buggy may need to be taken to an authorised MGI Repair centre for inspection.
• If there is a ‘!’ displayed where the speed indicator is, please call your nearest MGI repair agent.
MY GOLF BAG DOES NOT FIT ONTO MY BUGGY?
• MGI buggies are designed for cart bags.
• If you have a stand bag, or another non-cart bag, you may require a bag block or a bag rest spacer to have a more secure fit.
• Ensure the handle is locked into the highest position and the top bag support has been lowered into position.
MAINTENANCE REQUIRED BANNER HAS APPEARED ON MY BUGGY?
This appears when your Ai buggy’s odometer reaches 500km. Contact MGI Golf or your local distributor to have your buggy serviced for longevity.
Once the service has been completed, to clear the “Maintenance Required” banner:
• Tap the battery icon on the bottom right-hand side of the screen.
• Scroll down to Next Maintenance.
• Select Maintenance Complete.
**Please note, this may require a power cycle to remove the banner.
WHY DOES MY Ai BUGGY RANDOMLY TURN OFF WHEN IN USE?
Ensure that the power switch on the Ai Buggy battery is fully engaged in the ON position. If the connection is loose, the buggy may switch off when traversing bumpy terrain.
CAN'T FIND THE QUESTION YOU'RE LOOKING FOR?
Contact customerservice@mgigolf.com for more information.