What should I do if my Buggy Lithium Battery has been immersed in water?
Under no circumstances should a Li Battery that has been immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
My new buggy is running faster than my friends
You have most likely purchased our improved 2017 lithium battery and charger. Your new Lithium is more efficient providing more energy than previous models resulting in a faster and higher speed buggy.
My X1 turns off during the round
A quick tap on the start/stop button is all that is needed to operate your X1 buggy. Do not hold the start/stop button down as you may trigger the buggies “sleep mode” function. Your X1 is fitted with a sleep mode function that is activated when the start/stop button is held for 3+ seconds or if your buggy has been dormant for 30 minutes.
If you find that your top box has turned off, simply hold down the start stop button for 3 seconds until the top box illuminates.
My battery is connected to my buggy but there is no display on the LCD screen
Please ensure your battery is fully charged. If so, the buggy may need to be taken to an authorised MGI repair centre for inspection.
My golf bag does not fit onto my buggy
Ensure the handle is locked into the highest position and the top bag support has been lowered into position.
When operating the speed control, the speed setting does not change
Ensure your wheels are on the correct side and they are locked into the drive position.(X1 and X3 only), If this is correct, you may need a replacement speed control.
My buggy is running slow
Check your wheels to ensure the Left wheel is on the left side and the right is on the right.(X1 and X3 only), If your buggy is running consistently slow you will need to take it to an authorised MGI repair centre for inspection. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.
When operating the buggy, the top box illuminates, the speed settings change but the buggy does not go
Ensure your wheels are on the correct side and they are locked into the drive position.(X1 and X3 only), If this is correct, the buggy may need to be taken to an authorised MGI repair centre for inspection.
My buggy does not turn on properly
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized (X1 and X3 only), your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel
The distance measure is not working
The buggy will need to be taken to an authorised MGI repair centre for inspection.
My buggy is noisey
Lightly lubricate the axles using petroleum jelly, If the problem persists, The buggy may need to be taken to an authorised MGI repair centre for inspection
Wet weather tips
MGI buggies are designed to be used in all conditions however a level of caution is required when operating your buggy in wet conditions.
When playing in wet conditions, we recommend carrying a hand towel to wipe away any excessive water from the top box.
Keep your buggy on the fairway and paths when possible and avoid boggy terrain and puddles.
MGI buggies are designed to be as resistant to wet conditions as possible however they are not waterproof.
Under no circumstances should you clean your buggy using a pressure washer or hose.
MGI recommends cleaning away excess debris with a brush and wiping the buggy down with a damp cloth.
Damage to the drive system and electronics due to water ingress is not a manufacturing defect and will not be covered under warranty.
If you experience an issue after playing in wet conditions, please make contact with your Proshop to organise inspection by an authorised MGI technician
Should I disengage my battery when not in use?
Do not leave the battery handle engaged when you stop playing as it will drain your battery.
How do I pair the remove to my buggy?
- Disconnect the battery from the buggy
- Hold down the Stop Button on the Remote until both the Lock and Unlock buttons are illuminated – then release the Stop Button.
- Reconnect the battery
- The Remote will synchronise with the Top Box – the process will be complete once the Lock and Unlock buttons are no longer illuminated
Please note, if you do not connect the Navigator, as per point 3, with a battery, the Remote will exit Pairing after one minute
What is the weight of my buggy?
The weight of your buggy varies between models.
Zip Navigator: 13.0kg
Zip X5: 11.75kg
Zip X3: 11.25kg
Zip X1: 10kg
How often should I service my buggy?
It is recommended to service your buggy every 12 months or every 500km to ensure optimal performance of your buggy.
Please see the Preventative Maintenance Program that can be found in your user manual.
Approved service centre locations can be found on the MGI website or by contacting us.
How often should I charge my remote battery?
We recommend recharging your remote battery when recharging your main battery.
Do I need to charge my main battery before its first use?
Yes. Charge your new battery for at least 8 hours or overnight before use. The battery charger light will turn to green indicating that the battery is fully charged.
How do I register my buggy?
Where do I find my serial number to register my buggy?
The serial number on your MGI Zip can be found in two locations on your buggy. At the base of the battery area and inside the top box storage compartment. It is 15 digits long and comprises of letters and numbers ie: AZXNV11xxxxxxxx
How to correctly install my seat, sand bucket loop or sand bottle.
My buggy pulls to one side
Ensure your wheels are on the correct side and they are locked into the drive position. The side of the buggy is determined looking from the rear of the buggy. If this is correct, your front wheel may need adjusting. Please refer to manual for adjustment instructions. (X1,X3 and X5 models only)
If your buggy is a Zip Navigator, please refer to the attached PDF for motor trimming instructions.Please refer to the attached PDF for more information
How to correctly install my accessories.