Why does it take 30 seconds for the Ai Navigator GPS+ to start?
The Ai Navigator GPS+ is equipped with a ‘Smart Module’, similar to what you would find on a computer. The initial load time is to safely active the Smart Module and its advanced operating system.
How do I remove Registration from my Ai Navigator GPS+?
Option 1 (Preferred): *Only applicable from version v1.57.1_1.2.141 onwards
• Go to Main Menu > Settings > Wi-Fi and connect to Wi-Fi.
• Go to Main Menu > Settings > Reset Registration. Turn OFF and then turn ON your Ai Navigator GPS+
Option 2: Remove Registration from Mobile App
• On your Ai Navigator GPS+, Go to Main Menu > Settings > Wi-Fi and connect to Wi-Fi.
• On your Ai Navigator GPS+, Go to Main Menu > Settings > Bluetooth and connect to Bluetooth.
• In the MGI App on your mobile device, go to Device Menu and ensure the Ai Navigator GPS+ is connected.
• In the MGI App on your mobile device, go to Device Menu (For Selected Ai Navigator GPS+) > Remove Device.
Why does my Ai Navigator GPS+ get stuck on searching for courses or isn’t getting satellite signal?
To get a satellite signal, the Ai Navigator GPS+ must be in open sky with no obstructions. Move to an outdoor location away from buildings with clear line of sight with the sky.
What is the difference between GPS and Wi-Fi?
Wi-Fi Networks are used to update information (firmware, course maps, scoring details) on the device. GPS is used to pinpoint the Ai Navigator GPS+’s position to ensure that distance calculations are accurate. GPS is required for the Play Golf function; however, Wi-Fi is not.
I am connected to Wi-Fi, but I am not prompted to update the firmware.
This is most likely due to a weak Wi-Fi signal. It is recommended to try an alternate Wi-Fi Network or to move the Ai Navigator GPS+ to an alternate location to improve the signal. Go to Setting > Update Device to check for the latest firmware.
I dismiss notifications, but they continue to appear on my Ai Navigator GPS+.
The Ai Navigator GPS+ displays messages from “Notification Center” on your mobile device. The Ai Navigator GPS+ is only able to display messages from your mobile device, not dismiss them. If outdated Notifications appear on your Ai Navigator GPS+, you will need to go to the “Notification Center” on your mobile device and clear messages from there.
I am getting too many notifications on my Ai Navigator GPS+.
You can control the types of Bluetooth notifications from the MGI Mobile App under Notifications option.
I am having issues with Bluetooth.
Reset Bluetooth:
- Turn Bluetooth on Ai Navigator GPS+ to OFF.
- Turn Ai Navigator GPS+ OFF.
- Forget all Bluetooth Devices on your mobile device.
- Turn Bluetooth OFF then back ON.
- Turn Ai Navigator GPS+ ON, then turn Ai Navigator GPS+ Bluetooth ON.
- Reattempt to connect.
How do I connect to Bluetooth? I am having issues with Bluetooth.
Go to Main Menu > Settings > Bluetooth (Note: Bluetooth is ONLY required for Bluetooth Notifications from the phone. All other communications are handled via Wi-Fi)
Turn Bluetooth on by tapping the toggle. If the Bluetooth toggle is blue, then Bluetooth is on. (Note: Once Bluetooth is turned to ON, the connection process is managed by the MGI App).
Once Bluetooth is connected to a phone it will automatically connect to that phone in the future, if available, and Bluetooth is ON.
I am having issues with Wi-Fi and need to reset settings.
• Option 1: Forget Wi-Fi Network – Go to Settings > Default Settings. Then turn off and turn on the Ai Navigator GPS+ and reconnect to Wi-Fi.
• Option 2: Attempt to connect to an alternate Wi-Fi Network.
How do I connect to Wi-Fi?
Go to Main Menu > Settings > Wi-Fi.
Toggle Wi-Fi ‘on’. If the Wi-Fi toggle is blue, then Wi-Fi is on.
The system will automatically search for available networks. *Note: Only secure networks can be connected to).
Select the desired Wi-Fi network from the populated list.
Enter password - it is recommended to tap the “eye” icon to display the password to ensure there are no errors. Do not go turn off the unit or tap ‘go back’ while the Ai Navigator GPS+ is attempting to verify a password.
- If the password is accepted, you will return to the Wi-Fi screen and the Wi-Fi Network will display as blue.
- If the password is not accepted, you will receive an incorrect password error and must re-enter the password.
Note: once Wi-Fi is connected the system will automatically connect to that Wi-Fi Network if Wi-Fi is ‘on’.
I don’t have access to Hole View, but I am registered. How do I get full Hole View for my course?
Firstly, follow the steps in previous FAQ to verify that the Ai Navigator GPS+ is registered. If registered, the Ai Navigator GPS+ must be connected to Wi-Fi during the “Start Round” process, or you must download the course details via “Update Course” using Wi-Fi prior to the start of their round.
Option 1: Via Play Golf – Go to Play Golf > Select A Course *you must connect to Wi-Fi to get full course details. Select your course and update. If you skip update, then the full Hole View will not display.
Option 2: Via Update Course – Go to Main Menu > Settings > Update Course. You can preload data for full Hole View. Note: you must first connect to Wi-Fi to be able to “Update Course”.
How do I know if my Navigator Ai GPS+ is registered?
Navigate to Main Menu > Settings > About and look for “Register Device” link. Your name, phone number and email address will appear beneath ‘Nav Ai GPS+’. If the device is not registered, it will hyperlink ‘Register Device’.
What is Hole View and how do I get it?
The advanced feature, Hole View, gives a full depiction of the golf hole for better details around layout and hazards. The Ai Navigator GPS+ is preloaded with details on tee boxes, greens, and scorecard information. This requires you to download the course details via Wi-Fi.
This can be done when you start your round or from the settings menu; go to Settings > Update Course to preload courses in advance. Once the course is downloaded, it will stay on your Ai Navigator GPS+.
Please note that each time your start a round of golf, the Ai Navigator GPS+ will attempt to search for any new course data for that course, i.e., any hazard changes. For this reason, the “Updating Course” message appears every time you start a round at that course.
What if I forgot my Password?
If you forget password, tap ‘Forgot Password’, which will send you an email with a temporary password to log in.
If you do not receive the ‘Forgot Password’ email, the password will need to be manually reset by MGI Golf Custom Service Team (contact details on the last page of this manual). On rare occasions, this message may appear even when the user has entered the correct email and password – please contact MGI Customer Service for further assistance.
Can I register multiple users on my Ai Navigator GPS+?
Each Ai Navigator GPS+ can only be associated with one owner account but one owner can have multiple MGI devices associated with their MGI account.
What if I already have an MGI Account?
During the registration process, the Ai Navigator GPS+ uses Wi-Fi to check the server to see if an account already exists for a given email address. If an account exists, the following message will display. If this message appears, you will need to log into your account using your existing MGI account details.
How do I register my Navigator Ai GPS+?
Option 1: Upon initial Start Up, the “Registration Process” follows the tutorial.
Option 2: Via Main Menu – A blue registration banner will appear above the Main Menu items (if skipped on initial Start Up).
Option 3: Via About Screen - Go to Main Menu > Settings > About and tap ‘Register Device’.
HOW TO PAIR THE MGI APP TO YOUR PHONE
To begin your phone must be in close proximity with the MGI Ai Navigator GPS+. The buggy must also be ON.
• Download the MGI App via the Google Play/ App Store
• Click on LOG IN – do not use register.
• Enter in the email address and password used to register the physical buggy via the top handle. This must match for the App to synchronise.
• If you have forgotten the password, click FORGOT PASSWORD. A link to access a new password will be sent to the entered email account.
• You will now be asked to ADD A NEW DEVICE, scroll through the images and select the Ai Navigator GPS+ and click ADD DEVICE
• We recommend selecting YES, to allow the device to recognise your location.
• Your phone and topbox will ask you to PAIR DEVICE. Select PAIR on your phone.
• Your phone will ask if you wish to receive notifications on your Ai Navigator GPS+. Click ALLOW, to enable text messages and call alerts.
• You will receive a message stating the pairing has been successful.
• The Serial number of the buggy will display on the screen and is now recorded in the App.
• The MGI App is now ready to use.
AI NAVIGATOR GPS+ CARRY CAPACITY
The Ai Navigator GPS+ has a carry capacity of 20kgs. It is advised you do not exceed the carry capacity as it may damage your buggy.
MY BUGGY DOES NOT TRACK STRAIGHT
Ensure that both of the rear wheels are full engaged onto the drive pins, The motors may also need to be trimmed - Please refer to Section 8.2 of the Ai Navigator GPS+ User Manual.
MY GOLF BAG DOES NOT FIT ONTO MY BUGGY
Ensure the handle is locked into the highest position and the top bag support has been lowered into position.
MY BATTERY IS CONNECTED TO MY BUGGY BUT THERE IS NO DISPLAY ON THE LCD SCREEN
Please ensure your battery is fully charged. If so, the buggy may need to be taken to an authorised MGI repair centre for inspection.
WHEN OPERATING THE SPEED CONTROL, THE SPEED SETTING DOES NOT CHANGE
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, you may need a replacement speed control.
WHEN OPERATING THE BUGGY, THE TOP BOX ILLUMINATES, THE SPEED SETTINGS CHANGE BUT THE BUGGY DOES NOT GO
Turn your buggy off and then on again - if the problem persists, the buggy may need to be taken to an authorized MGI Repair centre for inspection.
MY BUGGY IS RUNNING SLOW
Check your wheels to ensure the left wheel is on the left side and the right is on the right. If your buggy is running consistently slow you will need to take it to an authorized MGI repair centre for inspection. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorized MGI repair centre.
THE DISTANCE MEASURE IS NOT WORKING
The buggy will need to be taken to an authorized MGI repair centre for inspection.
MY BUGGY IS NOISY
Lightly lubricate the axles using petroleum jelly. If the problem persists, the buggy may need to be taken to an authorized MGI repair centre for inspection.
WET WEATHER TIPS
MGI buggies are designed to be used in all conditions however a level of caution is required when operating your buggy in wet conditions.
When playing in wet conditions, we recommend carrying a hand towel to wipe away any excessive water from the top box.
Keep your buggy on the fairway and paths when possible and avoid boggy terrain and puddles.
MGI buggies are designed to be as resistant to wet conditions as possible however they are not waterproof.
Under no circumstances should you clean your buggy using a pressure washer or hose.
MGI recommends cleaning away excess debris with a brush and wiping the buggy down with a damp cloth.
Damage to the drive system and electronics due to water ingress is not a manufacturing defect and will not be covered under warranty.
If you experience an issue after playing in wet conditions, please make contact with your Proshop to organise inspection by an authorised MGI technician.
HOW DO I PAIR THE REMOTE TO MY BUGGY?
If your remote loses pairing with the Top Box or you replace your remote it will need to be paired as follows:
• Turn on the Ai Navigator GPS+
• Turn on the Ai Navigator GPS+ remote
• The remote LED will flash blue and red
• The LED will go solid blue once paired
SHOULD I DISENGAGE MY BATTERY WHEN NOT IN USE?
Do not leave the battery handle engaged when you stop playing as it will drain your battery.
HOW OFTEN SHOULD I SERVICE MY BUGGY?
It is recommended to service your caddy every 12 months or every 500km to ensure optimal performance of your buggy.
Please see the Preventative Maintenance Program that can be found in your user manual.
Approved service centre locations can be found on the MGI website or by contacting us.
WHAT IS THE WEIGHT OF MY BUGGY?
The Ai Navigator GPS+; WEIGHT (NO BATTERY): 15.1kg
WEIGHT (WITH BATTERY): 17.69kg
DO I NEED TO CHARGE MY MAIN BATTERY BEFORE ITS FIRST USE?
Yes. Charge your new battery for at least 8 hours or overnight before use. The battery charger light will turn to green indicating that the battery is fully charged.
HOW DO I REGISTER MY BUGGY?
It is important you register your MGI Ai Navigator GPS+ immediately
via the Top Handle. Registration allows you to:
• Record your Ai Navigator GPS+ for warranty purposes
• Speeds up any servicing required on your Ai Navigator GPS+
• Assists us to contact you with any updates to your Ai Navigator
GPS+
Alternatively you can also register your Ai Navigator GPS+ via the MGI
app or visit mgigolf.com
MY BUGGY PULLS TO ONE SIDE
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, your front wheel may need adjusting. Please refer to instructions below.
1. You will need around 20 metres of level ground to trim the motors on the Ai Navigator GPS+ buggy.
2. Connect the battery and have the Ai Navigator GPS+ stopped [without the golf bag].
3. Press and hold the speed control button for 3 seconds and the Ai Navigator GPS+ will automatically enter into the "motor trimming function"
4. Release the speed control button, the buggy will go forward automatically. After
5- 20 metres [the distance travelled will be different based on actual difference of the motor] the buggy will stop automatically.
5. Then check the straightness of the buggy using the top box speed control. The buggy should run straight, if not, repeat the above process.
MY AI NAVIGATOR GPS+ IS NOT TRACKING STRAIGHT
To access motor trimming hold down speed control button for five seconds. Select motor trimming option and follow the on screen instructions.
CAN I REPLACE THE REMOTE BATTERY?
The remote control is 1PX7 so is waterproof to 1m for up to 30 mins. Given the enclosed casing the battery cannot be replaced.
HOW OFTEN DO I CHARGE MY REMOTE?
Your remote battery is a long life lithium battery designed to last for over 3 years old. MGI recommends charging the remote after every round of golf.
WHAT INCREMENTS DOES MY REMOTE BATTERY LEVEL INDICATION REFLECT?
The Battery indication moves in 25% increments.
DOES THE HANDLE HAVE A USB CHARGING PORT?
Yes, under the handle are two charging points, A USB and USB-C.
I WOULD LIKE TO HAVE MY AI NAVIGATOR GPS+ SERVICED. WHO DO I CALL?
Local Service Centres: Visit mgigolf.com to find contact information for your local MGI distributor and/or service agent.
Please refer to us.mgigolf.com to find the distributor in your country.
What should I do if my Lithium Battery has been immersed in water?
Under no circumstances should a Lithium Battery that has been immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger.By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
Ai Navigator GPS+
How to change AXIS GPS Watch Band
1. Remove the new watch band.
2. Detach the existing watch band from the AXIS GPS Watch housing by depressing the watch band pin from either side.
3. Clean the pin holes to ensure proper connection of the new watch band.
4. Locate the pin in the new watch band carton and feed it through the new watch band pinhole.
5. To attach the new watch band, depress the watch band pin from one side and position the opposite pin end into the AXIS GPS Watch housing pinhole.
6. While one side of the watch band pin is still depressed, slide it into the other pinhole as shown in diagram 4 and 5.
MGI & Bridgestone Zip X1 Promotion
Receive an MGI & Bridgestone bonus accessory bundle valued at $145 with every MGI Zip X1 purchase between February 1st & February 28th 2022. Only available while stock lasts.
Bonus accessory bundle includes:
Zip Series Drink Holder
Zip Series Umbrella Holder
Zip Series Sand Bucket Loop
Bridgestone eContact Balls 2-pack
Bridgestone Golf Towel
To find your nearest golf retailer, visit our interactive map here.
Sureshot PINLOC 6000 Series
Battery replacement
All our current lasers use a standard CR2 3V battery which can be found online & should also be available at most Battery stores, hardware stores, some chemists & some Supermarkets.
Low battery displayed
Replace battery to see if that is the cause of the warning
If a new battery doesn’t fix the issue, the software/pcb in the unit may be at fault and the unit will need to be assessed, please email support@sureshotgps.com with your name, serial number of the unit and return address details to create a RA number (Return Authorisation number).
Distances incorrect/ Laser not picking up correct distance
Make sure unit is set to correct meterage = yards or metres.
Also when targeting a flag/pin, the best the Mode is set to Pin Loc mode (flag icon) so the unit can target and display the distance to the closest target, refer to the User Manual for your model on how to set up unit correctly to Pin Loc mode.
Possibly the unit is set to Scan Mode, hence a little movement can display incorrect yardage.
MODE FYI - There are 3 modes selected via the mode button > Blank, Scan & Pin Loc (flag)
Blank = Default, point and shoot, requires steadiness.
Scan (S displayed) = Scan feature displays a continuous update of distances to various targets across a panoramic area. To use the Scan feature, press the Power Button once, crosshairs will appear on screen. Pan across the target area. Once complete, press the Power Button again and the crosshairs will disappear and the laser will stop scanning.
Pin Loc (Flag displayed) = Pin Loc Mode with Priority Loc – PINLOC technology ensures even the smallest target is locked On from the longest possible distance. This is important for delivering pinpoint accuracy. This feature is automatically delivered when the Power Button is depressed quickly once.
The Zoom, PINLOC 5000/6000 units instinctively lock onto the nearest target, which may be the smallest among multiple objects in the background giving you confidence you have the correct distance every time. Priority Loc intelligence delivers the first and closest target by scanning the area and displaying only the nearest distance. This feature automatically works by pressing the Power button once.
If the above fails, the unit will need to assessed, please email support@sureshotgps.com with your name, serial number of the unit and return address details to create a RA number (Return Authorisation number).
Otherwise please refer to user manual, section - Distances View
Or, select Support on the top of the page > then User Manuals > Sureshot > then your model
Unit not turning on, even with new battery fitted
Try another battery or 2 first.
If the unit fails to operate/turn on with new batteries, the unit will need to assessed, please email support@sureshotgps.com with your name, serial number of the unit and return address details to create a RA number (Return Authorisation number).
Registration/Connecting via Bluetooth
Tip – on occasions it may take a few attempts to connect the Axis to the Mobile. Turning off the Bluetooth on the phone and Axis and then turning it back on can help. Also closing the App and restarting can help.
If your unit is already registered, you will have setup a login and password to Login. Also, you can login in as a Guest by using the unit’s serial number to update software and courses. (Guest is sometimes easier and can be done via any smart phone)
Or, select Support on the top of the page > then User Manuals > Sureshot > then your model
Blank screen after charging/not turning on
Possibly the charging clip was not attached correctly, hence the unit did not charge successfully, please recheck connection and try recharging to verify.
Also, check back of the watch, charging terminals for debris/dirt etc which can affect charging, clean out with small pin so charger connects successfully, also check charger clip for dirt/debris.
If the unit still fails to charge, the unit will need to be returned for assessment to check the charger & Axis unit is working correctly, please email support@sureshotgps.com with your name, serial number of the unit and return address details to create a RA number (Return Authorisation number).
Course not appearing in list when at course
Course may have been missed or not available at time of manufacture, hence it will need to be added. Please refer to the online user manual for instructions, open Updating Course Data.
Also, it is important that your Axis has the latest firmware/software installed,
Please, refer to user manual, section – Updating Device Software.
Or, select Support on the top of the page > then User Manuals > Sureshot > then your model
incorrect display of course distances/layout
Possibly the course has recently been updated, hence customer will need to update the course first and retry, Please refer to user manual > Updating Course Data.
If course is still incorrect after update, please request a course update via the App, refer to REPORT MAPPING ISSUE in the user manual on how to submit changes/updates to have the course remapped/updated.
Refer to user manual, section - Report Mapping Issue
Or, select Support on the top of the page > then User Manuals > Sureshot > then your model
Incorrect Time Display
We recommend that the units time be set by GPS, refer customer to user manual for instructions – section Setting The Time.
As for the time on the Axis, it will not retain the time when it is turned off. To maintain the time, it is best to leave the unit turned on between rounds, otherwise you will need to connect to a gps signal to reset the correct time.
Time setting, for states with Daylight Saving, the unit will require the Daylight option set to on or off. (default is set to Auto, but it won’t adjust correctly to daylight saving time)
Or, select Support on the top of the page > then User Manuals > Sureshot > then your model
MGI Buggies
MGI AI NAVIGATOR GPS+
MGI ZIP NAVIGATOR AT - ALL TERRAIN
MGI ZIP NAVIGATOR
MGI ZIP X5
MGI ZIP X4
MGI ZIP X3
MGI ZIP X1
ZIP SERIES BATTERY CHARGER MANUAL
ZIP SEAT INSTALLATION GUIDE
QUICK START GUIDE
SLA AND LITHIUM BATTERY CHARGER INSTRUCTIONS
NAVIGATOR QUAD GYRO
HUNTER QUAD
COASTER QUAD BRAKE
RYDER TRI COMPACT
MGI NAVIGATOR QUAD SLA BATTERY CHARGER MANUAL
MGI ACCESSORIES
Cooler & Storage Bag - English - French - Spanish - German - Italian - Japanese - Portuguese - Chinese
Zip Series Sand Bottle Installation Guide
Zip Series Carry Capacity
Zip Series buggies have a carry capacity of 20kg. It is advised you do not exceed the carry capacity as it may damage your buggy.
Zip Navigator AT (All-Terrain)
Zip Navigator
Zip Navigator Motor Trimming
This video shows the motor trimming feature on Zip Navigator & Zip Navigator AT models. This feature also applies to Navigator Quad models with the serial number beginning with "AQNV". To find out how to motor trim a Navigator Quad with the serial number "ANQV" click here.
Zip X5
Zip X4
Zip X3
Zip X1
Zip Series
Navigator Quad Motor Trimming
This video shows the motor trimming feature on Navigator Quad models with the serial number beginning with "ANQV". To find out how to motor trim a Navigator Quad with the serial number "AQNV" click here.
Quad & Tri Series
MGI & Sureshot Smartphone App
My Zip X1 Top Box is Flashing
The Zip X1 top box speed number will flash while the X1 is moving. The speed number will return to solid when the X1 is stopped. It is normal for the speed number to flash while the unit is moving.
If I am not using my buggy/ battery what should I do?
Lithium ion batteries (Li-ion) should not be stored for long periods of time, either uncharged or fully charged. The best storage method is to store them at a low temperature, not below 0°C, at 40-50% capacity. Storage at 5°C to 10°C is ideal. Since lithium batteries self-discharge, it is recommended that they must be recharged and used again until drained to 40-50%, every 6 months.
Sureshot ZOOM with Pulse Technology
Sureshot PINLOC 5000iPS
Sureshot PINLOC 5000iP
Sureshot PINLOC 5000i
HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger.By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger.By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger.By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger.By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger.By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.
Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
WHAT SHOULD I DO IF MY BUGGY LITHIUM BATTERY HAS BEEN IMMERSED IN WATER?
Under no circumstances should a Lithium Battery that has been immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
What should I do if my Buggy Lithium Battery has been immersed in water?
Under no circumstances should a Lithium Battery that has been immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.
Sureshot
AXIS GPS Watch
ZOOM Laser Rangefinder
PINLOC 5000i Laser Rangefinder
PINLOC 5000iP Laser Rangefinder
PINLOC 5000iPS Laser Rangefinder
PINLOC 6000iM Laser Rangefinder
PINLOC 6000iPM Laser Rangefinder
PINLOC 6000iPSM Laser Rangefinder
WATCH+ GPS
My battery is connected to my buggy but there is no display on the LCD screen
Check your battery fuse and connections. Check the connections on your buggy. If ok, the buggy may need to be taken to an authorised MGI repair centre for inspection.
When operating the speed control, the speed setting does not change
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, you my need a replacement speed control.
When operating the buggy, the top box displays work, the speed settings change but the buggy does not go
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, the buggy may need to be taken to an authorised MGI repair centre for inspection.
My buggy is running slow
If your buggy is running consistently slow you will need to take it to an authorised MGI repair centre for inspection. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.
The distance measure is not working
The buggy will need to be taken to an authorised MGI repair centre for inspection.
My buggy is noisey
Lightly lubricate the axles using petroleum jelly, If the problem persists, The buggy may need to be taken to an authorised MGI repair centre for inspection
My buggy does not turn properly
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized, your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel
My buggy pulls to one side
Ensure your wheels are on the correct side and are locked into the drive position. If this is correct, your front wheel may need adjusting.
Navigator Quad Models: There are 2 ways to fix the buggy pulling to one side, depending on the model of Navigator Quad you own. To find out what model you own, find your serial number. Once you have found your serial number, follow one of the two steps below, whichever applies to your model.
It is recommended to service your buggy every 6 months or every 250km to ensure optimal performance of your buggy.
Please see the Preventative Maintenance Program that can be found in your user manual.
Approved service centre locations can be found on the MGI website or by contacting us.
Why is there only two battery bars displaying on my battery indicator when fully charged?
The latest software has two bars to indicate battery level. The top bar (blue) and the bottom bar (red)
This is to provide a more accurate reading of the batteries level.
Lithium batteries do not behave in the same manner as SLA batteries.
SLA batteries will give an accurate reading using the four bar system when a lithium battery gives a more accurate reading using a two bar system.
The two bars are illuminated whilst the battery has between 25% and 100% capacity.
When the capacity drops to 25% then the bottom red bar is only illuminated. You will have roughly 30 minutes of play left.
When charging my remote, why is the left hand LED on the MGI navigator quad GYRO remote flashing not the right?
When your remote battery needs recharging the RIGHT LED will flash red.
When connected to the charger the LEFT LED will flash green. If battery is very low RIGHT LED will flash red before the LED on the LEFT will begin flashing green.
To check the level of battery life in your remote control connect buggy to power. Press a button on the remote to ensure connection with the buggy. The battery indicator will display remotes battery level on the top of the screen.
What is the weight of my buggy?
The weight of your buggy varies between models.
Navigator Quad Gyro: 13.5kg
Coaster Quad Brake, Hunter Quad: 13kg
Ryder Tri Compact & Terrain Tri Brake: 12.5kg
Do I need to charge my new battery?
Yes. Charge your new battery for at least 8 hours or overnight before use
When operating the speed control, the speed setting does not change.
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, you my need a replacement speed control.
My buggy is noisey
Lightly lubricate the axles using petroleum jelly, If the problem persists, The buggy may need to be taken to an authorised MGI repair centre for inspection
My battery is connected to my buggy but there is no display on the LCD screen.
Check your battery fuse and connections. Check the connections on your buggy. If ok, the buggy may need to be taken to an authorised MGI repair centre for inspection.
What is the weight of my buggy?
The weight of your buggy varies between models. Navigator Quad Gyro: 13.5kg Coaster Quad Brake, Hunter Quad: 13kg Ryder Tri Compact & Terrain Tri Brake: 12.5kg
When operating the buggy, the top box displays work, the speed settings change but the buggy does not go
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, the buggy may need to be taken to an authorised MGI repair centre for inspection.
How often should I service my buggy?
It is recommended to service your buggy every 6 months or every 250km to ensure optimal performance of your buggy. Please see the Preventative Maintenance Program that can be found in your user manual. Approved service centre locations can be found on the MGI website or by contacting us.
How do I register my buggy?
Locate your serial number, click this link and follow the prompts to register.
Please note, if your buggy is not a Navigator G800, Tracker G600 or a Ventura G400 please select all other buggies. This includes Navigator Quad Gyro and current model buggies
The buggy will need to be taken to an authorised MGI repair centre for inspection.
My buggy is running slow
If your buggy is running consistently slow you will need to take it to an authorised MGI repair centre for inspection. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.
Where do I find my serial number to register my buggy?
It is 15 digits long and comprises of letters and numbers e.g. ANQV01234567890
The serial number on your MGI Quad or Tri series can be found in two locations on your buggy:
1. Inside the top box storage compartment. 2. Under the chassis on the left side.
IMPORTANT: There are 2 versions of the MGI Quad Navigator Gyro Pre-2019 (V1) e.g. ANQV01234567890 Post-2019 (V2) e.g. AQNV01234567890
My buggy does not turn properly.
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized, your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel
My buggy pulls to one side
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, your front wheel may need adjusting. Please refer to manual for adjustment instructions
My buggy is noisy
Lightly lubricate the axles using petroleum jelly, If the problem persists, The buggy may need to be taken to an authorised MGI repair centre for inspection
My new buggy is running faster than my friends
You have most likely purchased our improved 2017 lithium battery and charger. Your new Lithium is more efficient providing more energy than previous models resulting in a faster and higher speed buggy.
My new buggy is running faster than my friends
You have most likely purchased our improved 2017 lithium battery and charger. Your new Lithium is more efficient providing more energy than previous models resulting in a faster and higher speed buggy.
How often should I service my buggy?
It is recommended to service your buggy every 6 months or every 250km to ensure optimal performance of your buggy. Please see the Preventative Maintenance Program that can be found in your user manual. Approved service centre locations can be found on the MGI website or by contacting us.
How do I register my buggy?
Locate your serial number, click this link and follow the prompts to register. Please note, if your buggy is not a Navigator G800, Tracker G600 or a Ventura G400 please select all other buggies. This includes Navigator Quad Gyro and current model buggies https://mgigolf.com/pages/register-product-online/
Do I need to charge my new battery?
Yes. Charge your new battery for at least 8 hours or overnight before use
Where do I find my serial number to register my buggy?
The serial number on your MGI Quad or Tri series can be found in two locations on your buggy. Under the battery tray and on the underside of the top box. It is 15 digits long and comprises of letters and numbers ie: AR2BLixxxxxxxxx
My new buggy is running faster than my friends.
You have most likely purchased our improved 2017 lithium battery and charger. Your new Lithium is more efficient providing more energy than previous models resulting in a faster and higher speed buggy.
My battery is connected to my buggy but no lights appear on the top box
Check your battery fuse and connections. Check the connections on your buggy. If ok, the buggy may need to be taken to an authorised MGI repair centre for inspection.
There is no battery indication displayed on my top box
Unfortunately with the larger capacity battery the battery indication on your top box is now not visible when fully charged. However, after a number of holes the battery indication will appear. It will show a maximum battery capacity reading. It will then operate as normal.
When operating the buggy, the top box LED's work but the buggy does not go
Your buggy may need a replacement motor brushes or there may be a faulty connection. The buggy may need to be taken to an authorised MGI repair centre for inspection.
When operating the speed control, the speed setting does not change.
Replace speed control
My buggy is running slow
If your buggy is running consistently slow you may need a replacement motor or motor brushes. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.
My buggy does not turn properly.
You may have a faulty clutch or your drive dog pins may need replacing
My buggy pulls to one side
Ensure your wheels are locked into the drive position correctly, if this is correct, you may have a faulty clutch or your front wheel may need adjusting. Please refer to manual for adjustment instructions
My X1 turns off during the round
A quick tap on the start/stop button is all that is needed to operate your X1 buggy. Do not hold the start/stop button down as you may trigger the buggies “sleep mode” function. Your X1 is fitted with a sleep mode function that is activated when the start/stop button is held for 3+ seconds or if your buggy has been dormant for 30 minutes.
If you find that your top box has turned off, simply hold down the start stop button for 3 seconds until the top box illuminates.
My buggy stop/starts
You may need to replace your motor brushes or there may be a fault in your cables connections. The buggy will need to be taken to an authorised MGI repair centre for inspection.
My battery is connected to my buggy but there is no display on the LCD screen
Please ensure your battery is fully charged. If so, the buggy may need to be taken to an authorised MGI repair centre for inspection.
My golf bag does not fit onto my buggy
Ensure the handle is locked into the highest position and the top bag support has been lowered into position.
My new buggy is running faster than my friends.
You have most likely purchased our improved 2017 lithium battery and charger. Your new Lithium is more efficient providing more energy than previous models resulting in a faster and higher speed buggy.
When operating the speed control, the speed setting does not change
Ensure your wheels are on the correct side and they are locked into the drive position.(X1 and X3 only), If this is correct, you may need a replacement speed control.
My battery is not providing power
Check the fuse located on the leads, check the connections to the terminals and the lead connections. If everything is okay, please take your battery to an authorised MGI repair centre
My buggy is running slow
Check your wheels to ensure the Left wheel is on the left side and the right is on the right.(X1 and X3 only), If your buggy is running consistently slow you will need to take it to an authorised MGI repair centre for inspection. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.
My charger light does not go to green
Your charger may be faulty. Please take your battery and charger to an authorised MGI repair centre
When operating the buggy, the top box illuminates, the speed settings change but the buggy does not go
Ensure your wheels are on the correct side and they are locked into the drive position.(X1 and X3 only), If this is correct, the buggy may need to be taken to an authorised MGI repair centre for inspection.
There is no light on my charger
Ensure your leads are connected correctly and the power is switched on. Your charger may be faulty. Please take your battery and charger to an authorised MGI repair centre
My buggy does not turn on properly
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized (X1 and X3 only), your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel
The distance measure is not working
The buggy will need to be taken to an authorised MGI repair centre for inspection.
My battery is running out of power towards the end of the round
Your battery will need to be tested. Please take your battery and charger to an authorised MGI repair centre
How do I know if my Lithium battery is charging correctly?
The Green LED illuminates to indicate the charger is powered on. The Red LED indicates the battery is charging. The LED will turn Green when the battery is fully charged and on float charge.
Which charger is suitable for my buggy? Will my old charger work on my new battery?/ Will SLA work with Lithium?
Please check volt rating on your battery.
The charger needs to be matched to its respective battery
12v SLA battery with 12v SLA charger.
12v Lithium battery with 12v Lithium charger.
24v Lithium battery with 24v Lithium charger.
Which battery is suitable for my buggy?
Please use our ‘battery wizard’ to assist choosing a battery for your unit.
Do I need to charge my new battery?
Charge your new battery for at least 8 hours or overnight before use.
Does my battery require maintenance?
Lithium & SLA batteries are virtually maintenance free.
On SLA batteries check connections & tighten when necessary.
Wipe with a damp cloth to clean.
My buggy is noisey
Lightly lubricate the axles using petroleum jelly. If the problem persists, the buggy may need to be taken to an authorised MGI repair centre for inspection.
Do I leave my battery on charge?
It is recommended to be left on charge when not in use as the charger is a digital smart charger & will switch to power saving mode when required.
Wet weather tips
MGI buggies are designed to be used in all conditions however a level of caution is required when operating your buggy in wet conditions.
When playing in wet conditions, we recommend carrying a hand towel to wipe away any excessive water from the top box.
Keep your buggy on the fairway and paths when possible and avoid boggy terrain and puddles.
MGI buggies are designed to be as resistant to wet conditions as possible however they are not waterproof.
Under no circumstances should you clean your buggy using a pressure washer or hose.
MGI recommends cleaning away excess debris with a brush and wiping the buggy down with a damp cloth.
Damage to the drive system and electronics due to water ingress is not a manufacturing defect and will not be covered under warranty.
If you experience an issue after playing in wet conditions, please make contact with your Proshop to organise inspection by an authorised MGI technician
Should I disengage my battery when not in use?
Do not leave the battery handle engaged when you stop playing as it will drain your battery.
How do I pair the remote to my buggy?
Disconnect the battery from the buggy
Hold down the Stop Button on the Remote until both the Lock and Unlock buttons are illuminated – then release the Stop Button.
Reconnect the battery
The Remote will synchronise with the Top Box – the process will be complete once the Lock and Unlock buttons are no longer illuminated
Please note, if you do not connect the Navigator, as per point 3, with a battery, the Remote will exit Pairing after one minute
There is no battery indication displayed on my top box.
Unfortunately with the larger capacity battery the battery indication on your top box is now not visible when fully charged. However, after a number of holes the battery indication will appear. It will show a maximum battery capacity reading. It will then operate as normal.
What is the weight of my buggy?
The weight of your buggy varies between models.
Zip Navigator AT: 16.5kg
Zip Navigator: 13.0kg
Zip X5: 11.75kg
Zip X3: 11.25kg
Zip X1: 10kg
How often should I service my buggy?
It is recommended to service your buggy every 12 months or every 500km to ensure optimal performance of your buggy.
Please see the Preventative Maintenance Program that can be found in your user manual.
Approved service centre locations can be found on the MGI website or by contacting us.
How often should I charge my remote battery?
We recommend recharging your remote battery when recharging your main battery.
Do I need to charge my main battery before its first use?
Yes. Charge your new battery for at least 8 hours or overnight before use. The battery charger light will turn to green indicating that the battery is fully charged.
How do I register my buggy?
Locate your serial number, click this link and follow the prompts to register.
Where do I find my serial number to register my buggy?
The serial number on your MGI Zip Series buggy can be found in two locations on your buggy. It is 15 digits long and comprises of letters and numbers ie: AZXNV1234567890.
1. At the base of the battery mount:
2. Inside the top box storage compartment:
How to correctly install my seat, sand bucket loop or sand bottle.
SAND BUCKET LOOP & SAND BOTTLE INSTALLATION GUIDE
SEAT INSTALLATION GUIDE
My buggy pulls to one side
Ensure your wheels are on the correct side and they are locked into the drive position. The side of the buggy is determined looking from the rear of the buggy. If this is correct, your front wheel may need adjusting. Please refer to manual for adjustment instructions for the Zip X1, X3, X4 & X5 models.
