1. Remove the new watch band.
2. Detach the existing watch band from the AXIS GPS Watch housing by depressing the watch band pin from either side.
3. Clean the pin holes to ensure proper connection of the new watch band.
4. Locate the pin in the new watch band carton and feed it through the new watch band pinhole.
5. To attach the new watch band, depress the watch band pin from one side and position the opposite pin end into the AXIS GPS Watch housing pinhole.
6. While one side of the watch band pin is still depressed, slide it into the other pinhole as shown in diagram 4 and 5.
Tip – on occasions it may take a few attempts to connect the Axis to the Mobile. Turning off the Bluetooth on the phone and Axis and then turning it back on can help. Also closing the App and restarting can help.
If your unit is already registered, you will have setup a login and password to Login. Also, you can login in as a Guest by using the unit’s serial number to update software and courses. (Guest is sometimes easier and can be done via any smart phone)
Refer to user manual, section - Registering
Click link to Sureshot User Manuals > https://mgigolf.com/pages/sureshot-axis-manual
Or, select Support on the top of the page > then User Manuals > Sureshot > then your model
Possibly the charging clip was not attached correctly, hence the unit did not charge successfully, please recheck connection and try recharging to verify.
Also, check back of the watch, charging terminals for debris/dirt etc which can affect charging, clean out with small pin so charger connects successfully, also check charger clip for dirt/debris.
If the unit still fails to charge, the unit will need to be returned for assessment to check the charger & Axis unit is working correctly, please email support@sureshotgps.com with your name, serial number of the unit and return address details to create a RA number (Return Authorisation number).Course may have been missed or not available at time of manufacture, hence it will need to be added. Please refer to the online user manual for instructions, open Updating Course Data.
Also, it is important that your Axis has the latest firmware/software installed,
Please, refer to user manual, section – Updating Device Software.
Click link to Sureshot User Manuals > https://mgigolf.com/pages/sureshot-axis-manual
Or, select Support on the top of the page > then User Manuals > Sureshot > then your model
Possibly the course has recently been updated, hence customer will need to update the course first and retry, Please refer to user manual > Updating Course Data.
If course is still incorrect after update, please request a course update via the App, refer to REPORT MAPPING ISSUE in the user manual on how to submit changes/updates to have the course remapped/updated.
Refer to user manual, section - Report Mapping Issue
Click link to Sureshot User Manuals > https://mgigolf.com/pages/sureshot-axis-manual
Or, select Support on the top of the page > then User Manuals > Sureshot > then your model
If the unit becomes frozen/unresponsive, please reset it as below.
HARD RESET
If you are unable to factory reset your device or the device is unresponsive:
- Hold down the top left, top right, bottom left and bottom right buttons all at once for 10 seconds.
- The device will turn off and reboot.
- The device will turn back on and be reset.
- If your AXIS Watch is still unresponsive, try again
NOTE: Resetting your AXIS Watch will reset the date and time.
Please refer customer to user manual for instructions on how to connect via Bluetooth, section – MGI & Sureshot App or view the video
If required, also please view the below video link, specifically from the 1.30 minute mark on how to connect/pair the Axis with the App.
Refer to user manual, section - Registering
Click link to Sureshot User Manuals > https://mgigolf.com/pages/sureshot-axis-manual
Or, select Support on the top of the page > then User Manuals > Sureshot > then your model
We recommend that the units time be set by GPS, refer customer to user manual for instructions – section Setting The Time.
As for the time on the Axis, it will not retain the time when it is turned off. To maintain the time, it is best to leave the unit turned on between rounds, otherwise you will need to connect to a gps signal to reset the correct time.
Time setting, for states with Daylight Saving, the unit will require the Daylight option set to on or off. (default is set to Auto, but it won’t adjust correctly to daylight saving time)
Refer to user manual, section - Setting The Time
Click link to Sureshot User Manuals > https://mgigolf.com/pages/sureshot-axis-manual
Or, select Support on the top of the page > then User Manuals > Sureshot > then your model
Check for any Firmware updates regularly to keep your unit’s operation up to date.
Refer to user manual, section – Updating Device Software.
Click link to Sureshot User Manuals > https://mgigolf.com/pages/sureshot-axis-manual
Or, select Support on the top of the page > then User Manuals > Sureshot > then your model